ABOUT GLOBALU

GlobalU is a mission-driven higher education institution that empowers learners worldwide through accessible, innovative online programmes. We are committed to transforming lives through affordable, high-quality education that prepares students for success in a rapidly evolving world. Our learner-centered approach blends academic excellence, industry relevance, and robust student support to deliver an exceptional online learning experience.

At GlobalU, we believe education should be inclusive, flexible, and designed to meet the needs of today's global workforce. We are building a platform that supports a student’s lifelong learning journey—from foundational knowledge to professional development and career advancement. By joining GlobalU, you become part of a diverse, collaborative team dedicated to reshaping the future of learning.

ROLE PURPOSE

As a Student Recruitment Advisor at GlobalU, your primary responsibility will be to engage prospective students, understand their aspirations, and guide them through the admissions process for our online courses. You will serve as a trusted advisor, offering personalised support and information that helps learners make confident, informed decisions. This role plays a critical part in achieving enrolment goals and ensuring prospective students experience a seamless and supportive journey from enquiry to enrolment.

ROLE AND RESPONSIBILITIES

• Conduct proactive outreach to prospective students through calls, emails, social media, and digital platforms
• Respond promptly and professionally to student enquiries, providing information about courses, admissions, funding, and career outcomes
• Identify students’ learning goals and career objectives to recommend suitable GlobalU programmes
• Clearly articulate GlobalU’s unique value, flexible learning model, and lifelong learning opportunities
• Address concerns and objections while providing tailored solutions
• Guide applicants through the full admissions process, including document collection and funding guidance
• Track applicant progress and ensure deadlines are met
• Provide high-quality pre-enrolment support and follow-up communications
• Maintain up-to-date knowledge of GlobalU programmes, admissions requirements, financial options, and learner support services
• Stay informed on market trends, competitor offerings, and adult learner motivations
• Maintain accurate records of all student interactions using CRM tools
• Use CRM data to prioritise leads, track engagement, and identify pipeline opportunities
• Contribute to reports on lead quality, conversion rates, and follow-up effectiveness
• Build strong, supportive relationships with prospective students
• Collaborate with Marketing, Sales Lead, and Student Success teams to ensure a smooth handoff post-enrolment
• Contribute to continuous improvement efforts by sharing student insights

ESSENTIAL SKILLS AND EXPERIENCE

• Sales Experience: Demonstrated experience in telesales, inside sales, or student recruitment—ideally in higher education or EdTech
• Communication: Excellent interpersonal skills with the ability to connect empathetically and persuasively with a global student audience
• CRM Proficiency: Skilled in using CRM platforms (e.g., Salesforce, HubSpot) to manage leads, tasks, and performance data
• Consultative Mindset: Ability to uncover goals and concerns, and propose tailored programme solutions
• Organisation: Able to manage follow-up cycles, application pipelines, and multiple priorities effectively
• Tech Literacy: Comfortable working with digital platforms, email tools, video conferencing, and scheduling tools
• Target Orientation: Motivated by targets and performance metrics, with a drive to meet and exceed enrolment goals
• Education Familiarity (Desirable): Understanding of online learning journeys, funding options, and flexible study models

KEY RESULT AREAS

• Enquiry-to-enrolment conversion rate
• Call and email engagement metrics
• CRM usage and lead data integrity
• Contribution to team enrolment targets
• Student satisfaction and pre-enrolment experience