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Company Description

Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navigate the rapidly changing Digital-First world we live in. We foster strong partnerships with leading technology giants including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.

We’re an award‑winning employer reflecting how our employees are at the very heart of Version 1 and what we do.

• UK & Ireland’s premier AWS, Microsoft & Oracle partner
• 3300+ strong, €350/£300m revenue business
• 10+ years as a Great Place to Work in Ireland & UK
• Best Workplace for Women in the UK & Ireland by GPTW
• Best Workplace for Wellbeing in the UK by GPTW

We’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you!

Job Description

The success of the role of the Service Delivery Manager is built on the ‘Trust’ relationship between them and their clients. The result of this relationship is a customer with high satisfaction scores and engaged Version 1 staff.

Version 1 is looking for a Service Delivery Manager with excellent people management skills to join the UK Delivery & Cloud Practice. You will have responsibility for several customers and must demonstrate an ability to build and maintain solid relationships with our customers in order to consistently deliver high satisfaction ratings. You must also be able to demonstrate solid commercial and business acumen and a track record in maximising financial performance and efficiency.

• Manage all 3 sides of the Strategic Triangle – Customer Satisfaction, Employee Engagement, and Profitability
• Monthly and quarterly forecasting of team costs and project revenues
• Conduct regular service reviews with customers
• Review actual performance against forecast – understand gaps and put corrective measures in place as appropriate
• Work with Head of Service Delivery Management / Portfolio Director(s) / Account Manager(s) / Practice Head as appropriate to agree strategy for assigned accounts
• Input to service design and support for service implementation
• Maintain standards for ISO20000 compliance & best practices across the team
• Manage customer escalations, issues, problems, and requirements
• Identify and progress continual service improvement initiatives
• Manage business risk and knowledge to ensure business continuity
• Achieve targets and improvement initiatives for customer satisfaction
• Work with sales to develop new opportunities both with new and existing customers

In communication with other delivery managers to:

• Identify resourcing issues
• Cross‑team opportunities
• Cross‑team support requirements

Qualifications

Experience we are looking for:

• Strong customer service/relationship management experience
• Strong leadership and decision‑making skills
• Strong analytical skills
• Strong track record in driving revenue opportunities
• Demonstrated ability to work within a process‑driven environment
• Resource Management experience: performance management, workload distribution, team development, knowledge management
• Forecasting: monthly forecasting on gross profit
  accounting for team costs, recurring and additional project revenues and costs
• Effective verbal and written communication skills
• Self‑starter. Can take on assignments, driving through contacting appropriate parties to get them done and escalating when progress is impeded.
• A team player and self‑motivated, must demonstrate a strong customer‑centric ethos.
• Previous consultancy experience a distinct advantage.
• Strong ITIL skills in relation to Service Design, Operations and Transition
• A technical background in Microsoft technologies
• Experience managing IT support teams

Additional Information

Why Version 1?

At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.

• Share in our success with our quarterly performance‑related profit share scheme, where employees collectively benefit from a share of our company's profits.
• Strong career progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways career development programme.
• Flexible/remote working. Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance.
• Financial wellbeing initiatives including pension, private healthcare cover, life assurance, financial advice and an employee discount scheme.
• Employee wellbeing schemes including gym discounts, bike to work, fitness classes, mindfulness workshops, employee assistance programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies.
• Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat.
• Reward schemes including Version 1’s Annual Excellence Awards & ‘Call‑Out’ platform.
• Environment, social and community first initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.

And many more exciting benefits… drop us a note to find out more.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Consulting

Industries

IT Services and IT Consulting

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