Reception / Administrative Assistant Crystal&Co – Northwest London Crystal&Co is a fast-growing organisation known for delivering high-quality educational services, from Construction Industry Courses and Qualifications to University Enrolment support. As we continue to expand, we are seeking a professional and proactive Reception / Administrative Assistant to be the welcoming face of our company and support our team with essential administrative functions. Who We Are At Crystal&Co, we foster a culture of excellence, inclusivity, and continuous growth. Our team is dynamic, supportive, and committed to professional development. We value dedication and reward it with development opportunities, performance-based benefits, and a collaborative work environment. Key Responsibilities As our Reception / Administrative Assistant, you will play a central role in delivering a smooth and professional customer experience, as well as supporting our day-to-day operations: * Front Desk & Reception Duties: Greeting visitors, assisting walk-in clients, managing incoming calls, and maintaining a welcoming front-desk environment. * Administrative Support: Handling printing, scanning, and copying of course materials promptly to support our educational services. * Student & Assessor Assistance: Providing on-site support during CSCS courses to ensure sessions run smoothly. * Payment & Booking Management: Accurately processing bookings and maintaining payment records for courses. * Customer Service: Responding to enquiries via phone, email, and face-to-face interactions with a friendly, professional approach. * Post Management: Receiving, sorting, and distributing incoming post, as well as preparing and sending outgoing mail. * CRM Management: Working extensively within our CRM system to update client information, manage bookings, and support the overall workflow. Key Skills & Qualifications We are looking for an organised and customer-focused individual who can confidently manage a busy front desk. The ideal candidate will have: * Excellent organisational and multitasking abilities. * Strong verbal and written communication skills in English. * A polite, confident, and professional telephone manner. * Previous experience in a customer-facing or reception role is highly desirable. * Proficiency in Microsoft Office (Word, Excel, Outlook, Teams). * Confidence in working with CRM systems (training provided if needed). * Additional languages — especially Romanian or Russian — are desirable but not mandatory. * Availability to work weekends (on a flexible rota basis). What We Offer * A full-time position with flexible working days (we operate 7 days a week). * A competitive salary of £28,000 – £36,000 per year, depending on experience and qualifications. * Private healthcare to support your well-being. * Free on-site parking for convenient commuting. * Exceptional public transport access — we are less than a one-minute walk from the nearest Underground station. * Occasional company events to celebrate achievements and support team bonding. * A supportive and energetic work environment within a young, collaborative team. If you are friendly, detail-oriented, and eager to contribute to a forward-thinking organisation, we invite you to apply and become part of the Crystal&Co team