Overview Head of Fees and Income – Department: Finance – Location: London, Greenford – Type of Contract: Permanent (On-Site). Our vision is to change lives through education. This dynamic role leads the charge in managing tuition fees, billing, and income collection across the institution, driving financial sustainability, ensuring regulatory compliance, and delivering a seamless experience for students and staff. What You’ll Be Doing

Leading the strategic development of tuition fee policies and payment plans Overseeing student billing, income collection, and debt recovery processes Ensuring compliance with UK regulations (CMA, SLC, OfS, etc.) Collaborating across departments to enhance the student journey Managing a high‑performing team focused on service excellence Providing insights and reports to senior leadership and governing bodies

What We’re Looking For

Proven experience in student finance within higher education or a similar environment Strong knowledge of UK tuition fee structures and funding models Excellent financial acumen and experience with financial systems and reporting tools; strong leadership and team management skills Exceptional communication skills and stakeholder engagement abilities Demonstrable ability to develop and implement fee policies and procedures aligned with strategic goals Experience in managing debt recovery processes and improving income collection efficiency Proficiency in data analysis and income forecasting to support financial planning Knowledge of compliance requirements related to CMA, SLC, OfS, and student finance; ability to work collaboratively across departments and influence senior stakeholders

Desirable

Experience in private higher education Professional finance qualifications (e.g., ACCA, CIMA)

Your Impact

Drive accurate income forecasting and reporting Improve billing efficiency and debt recovery outcomes Enhance student satisfaction through clear, responsive fee management Support institutional financial health and strategic planning

What We Offer

25 days annual leave, plus 8 public holidays 1 extra day of leave per year of service, up to a maximum of 5 days Workplace pension scheme Tuition reimbursement for career development courses Flexible benefits: Cycle to Work, Workplace Nursery, Techscheme, and more Perks@Work discounts platform, wellbeing centre, and more Reward and recognition programme £500 award employee referral scheme Discretionary annual performance bonus

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