Head of Event Planning - £45K + Benefits

SEC Campus - Glasgow

ROLE PURPOSE:

The overall purpose of the Head of Event planning role is to manage the Event Planning team and orchestrate the seamless execution of a diverse array of events, ranging from conferences to exhibitions and dinners. This role involves collaborating closely with the client and other members of the Levy team, ensuring that clients receive exceptional service from the moment of initial event planning through to its successful delivery. 

The venue holds a prominent position as one of the world's premier venues for conferences and events. As Head of Event Planning, the primary goal is to uphold and enhance the reputation of Levy by consistently delivering exceptional customer service and maintaining the highest standards of quality. 

Key responsibilities include managing the Event Planning team, coordinating catering arrangements for various events, meticulously planning logistics, and ensuring that all client requirements are met with precision and efficiency. The role requires adept communication skills to liaise effectively with clients, and other stakeholders to ensure that every aspect of the event aligns with the client's vision and exceeds their expectations. 

Moreover, as part of the 'One Team' ethos, the Head of Event Planning collaborates closely with other Levy and client teams, fostering a culture of teamwork and shared commitment to excellence. This partnership is rooted in a dedication to customer focus and delivering unparalleled quality standards, with the goal of achieving client delight. 

By embodying these values and working collaboratively across departments, the Head of Event Planning plays a vital role in sustaining the Levy's reputation for excellence and fostering long-term client relationships, thereby contributing to the continued success and growth of the organisation. 

Key Responsibilities

Event Strategy & Leadership

• Lead the planning and delivery of extraordinary events across the SEC campus, ensuring every experience reflects Levy's passion for great food, flawless service, and innovation.
• Develop and implement event strategies that align with Levy's business goals and enhance client partnerships.
• Oversee all aspects of event delivery - from concept to completion - ensuring seamless collaboration between culinary, operations, logistics, and marketing teams.

Client Experience

• Act as the main point of contact for high-profile clients, building trusted relationships and ensuring exceptional service at every touchpoint.
• Lead client consultations, tastings, and site visits to design unforgettable event experiences that exceed expectations.
• Ensure all client requirements are delivered with creativity, precision, and a strong commercial focus.

Team & Collaboration

• Lead, inspire, and develop the SEC event planning team, creating a culture of excellence, teamwork, and continuous learning.
• Collaborate closely with internal teams - from culinary to operations - to ensure every event runs seamlessly on the day.
• Support team growth through coaching, clear communication, and development opportunities.

Financial & Commercial Management

• Drive event profitability through effective budgeting, cost control, and strategic upselling in line with Levy pricing policies.
• Manage contracts, invoicing, and financial reporting to ensure transparency and accuracy.
• Analyse event performance and client feedback to inform continuous improvement and growth.

Innovation & Quality

• Champion Levy's commitment to sustainability, quality, and safety across every event.
• Bring fresh, creative ideas to menus, service styles, and event design - keeping Levy at the forefront of hospitality innovation.
• Ensure consistent delivery of high standards, compliance, and operational excellence.

Person Specification

Qualifications

• Degree in Event Management, Hospitality, Business, or a related field.
• Professional event planning certification (e.g., CSEP, CMP) preferred but not essential.

Experience

• 7-10 years' experience in event planning or operations, including at least 3 years in a leadership role within hospitality or contract catering.
• Proven track record in delivering large-scale, high-profile events, managing complex budgets, and leading dynamic teams.

Industry Expertise

• In-depth understanding of the contract catering and events industry, including food service operations, logistics, and client management.
• Awareness of emerging trends in catering, sustainability, and event technology.

Leadership & Collaboration

• Inspirational leader with a hands-on, people-first approach to management and development.
• Strong project management skills with the ability to coordinate multiple events simultaneously.
• A natural collaborator who builds strong relationships across departments and teams.

Client Focus

• Exceptional communicator with the confidence to engage clients at all levels.
• Dedicated to delivering bespoke, memorable experiences that align with Levy's premium service standards.

Commercial Acumen

• Skilled in budget management, cost control, and supplier negotiations.
• Analytical mindset with the ability to assess performance and identify opportunities for growth and efficiency.

Attributes & Approach

• Passionate about food, hospitality, and creating unforgettable guest experiences.
• Calm under pressure, highly organised, and detail-focused.
• Creative thinker with a flair for innovation and presentation.
• Flexible and adaptable to meet the demands of live events, including evenings and weekends.
• Team player who thrives in a fast-paced, collaborative environment.