Technical Service Delivery Manager Hybrid - Locations: Northampton, Manchester, Wiltshire

Are you a customer-obsessed IT leader with a knack for managing complex service environments and building long term client relationships? We're currently recruiting for an experienced Technical Service Delivery Manager to join a fast-growing organisation. You'll be the critical link between technical delivery teams and high-profile enterprise clients.

Key Responsibilities:

Own service delivery excellence: Ensure operational targets and contractual obligations are consistently met, with strict adherence to ITIL practices (Incident, Problem, Change, CSI). Be the escalation point: Provide technical guidance across Microsoft, O365, AD, Azure, AWS, networking (WAN, LAN, SD-WAN, Wi-Fi), and infrastructure. Support technical teams in resolving escalations quickly and effectively. Lead customer engagement: Run regular service review meetings, provide clear reporting, and build long-term relationships by understanding client goals, challenges, and success metrics. Confidently handle conversations up to C-level. Drive data-driven reporting: Monitor and report on SLA metrics, create service reports, and support licensing, capacity, and availability planning. Transparency is key. Champion process improvement: Identify root causes, streamline workflows, and introduce innovations that enhance client outcomes. Collaborate strategically: Work with Acco...