Student Support Administrator

27 Days Old

We have an exciting opportunity to work with our higher education client based in Reading.

Job role: Student Support Admin (Temporary)

Pay: £14.67

Duration: 17th November until the 19th December

Location: Reading - 100% campus based. Opportunity to work one day per week from home once training is complete

Hours / Days: Monday to Friday 9am to 5pm

Job spec:

Main duties and responsibilities

Support a busy in person, online and telephone Helpdesk service, providing first line contact for students., Respond promptly, professionally and accurately to requests for information across a broad range of topics.
The post holder will work closely with other support staff to ensure that a consistent high level of customer support is provided across the team.

Refer to other sources of University support if appropriate e.g. Student Financial Support Team, the Counselling Service, Student Welfare, or academic staff.

Provide clear, effective written, face-to-face and telephone communication to applicants and students.

Track and support student attendance and progression throughout their programme, escalating areas of concern to relevant staff members.

Working closely with the School and Departmental Directors for Academic Tutoring, collate data and provide reports in relation to student engagement and attendance. Proactively identify students at risk, and support intervention through the University's engagement pro...
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Location:
Reading
Salary:
£14.67 /hour
Job Type:
FullTime
Category:
Admin, Office, Secretarial & PA

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