V&C Associates are proud to be working with a FTSE 100 company, who are one of the largest of PB Student Accommodation, growing year on year in the UK and Internationally who are looking to appoint a Student Experience Team Lead in the Midlands (Birmingham) to lead the Student Experience team covering a small cluster or single property, ensuring excellent service, student welfare, and a safe, clean, inclusive environment. The position reports to the Student Experience Manager and collaborates with other teams to meet performance and operational goals.

Core Responsibilities

• Lead by example, maintaining positive engagement and brand values.
• Ensure consistent team presence on-site and adherence to policies.
• Champion student welfare, listen to feedback, and resolve issues promptly.
• Manage customer accounts from check-in to check-out.
• Drive local sales and revenue through proactive engagement and events.
• Maintain safety, compliance, and emergency readiness.
• Support community-building through Resident Ambassadors and events.
• Ensure cleanliness, maintenance, and proper handling of mail/parcels.
• Promote sustainability initiatives and team development.

Success Measures

• Safe, welcoming environment.
• Strong community and student satisfaction.
• Achievement of sales targets.
• High team performance and engagement.

Requirements

• Confident, proactive leader with coaching skills.
• Effective problem solver and collaborator.
• Flexible to work varied shifts including occasional nights.

If you are dynamic, energetic, engaging and enjoy dealing with people then this could be a great opportunity for you.