Employer University of the Built Environment Location RG1 4BS, Reading Salary Salary range £37,000 to £40,000 pa plus benefits Closing date 1 Jul 2025

View more categories View less categories Contract Permanent Hours Full time Sector Education, further & higher ,Professional services ,Student services

Based Horizons (Reading, Berkshire) with up to 2 days per week working from home

Salary range £37,000 to £40,000 pa plus benefits

Applicants are required to submit a current CV, cover letter or email, and a Recruitment Check Form which can be found on our website.

We have a fantastic opportunity for someone to join our busy but rewarding Retention team. As Student Retention Manager, you will play a key role in supporting student progression and success, taking responsibility for the effective delivery of student engagement and retention initiatives.

You will focus on the leadership, development and management of the Retention team, fostering a culture of continuous improvement and maintaining a student-centred approach that supports and promotes student success. This is a brilliant opportunity for someone to contribute to enhancing the student experience, ensuring our students experience high standards of service excellence and are supported throughout their studies.

Your accountabilities and responsibilities include:

• Lead the Retention team in delivering effective student engagement and retention activities
• Lead the effective coordination of student intervention activities, ensuring timely and appropriate support for students at risk of disengagement
• Serve as the main point of contact for the team, offering expert guidance on complex cases and relevant policies for both staff and students
• Monitor student progression and engagement data, using insights to inform targeted interventions and improvements

Our main requirements:

• Evidence of continued professional development
• Proven track record of setting and maintaining high professional standards
• Strong leadership and management skills, with the ability to motivate and develop a team
• Experience with implementing change and continuous improvement
• Problem-solving and decision-making skills, particularly in a regulatory and compliance-focused environment

At University of the Built Environment we expect employees to demonstrate our values: Passion, Integrity, Excellence and Support. Student satisfaction and success are our main drivers, and our people consistently report high levels of employee engagement; your contribution will be valued should you join us.

University of the Built Environment is a long-standing and leading provider of supported online education with a long-term ambition to be the world’s most sustainable university. Wellbeing and work-life balance are a priority for us, with flexible working arrangements and a generous holiday allowance amongst some of our key employee benefits.

TO APPLY: Please send your CV, covering letter/email, and Recruitment Check Form to recruitment@ube.ac.uk by no later than 01 July 2025 at 5.00 p.m.

EQUALITY, DIVERSITY, AND INCLUSION

Here at University of the Built Environment we champion equality, diversity, and inclusion in our workforce. We celebrate diversity and the strengths it brings to our staff body, our student community and our Board of Trustees, recognising that people are key to our success. Our aim is to attract, develop and retain a diverse workforce, therefore we welcome and encourage applications from all backgrounds.

Company

University College of Estate Management (UCEM) is the leading international provider of supported online learning for the Built Environment. Recently celebrating our 100th year as an institution, we have a wealth of history and experience in providing the highest quality learning opportunities. UCEM offers a range of property-related and construction programmes at various levels, as well as providing professional development and tailor-made corporate training courses.Our centenary year has inspired our new vision to be the Centre of Excellence for Built Environment Education, appropriately abbreviated ‘CX’ to help us look to the future and lead our strategy for the next 10 years. This is all to achieve our core purpose of providing accessible, relevantand cost-effective online education, producing leading talent for a better Built Environment.

Our head office is in central Reading, Berkshire, and we have over 300 employees. We alsowork with a number of remote based academic staff, who help us to deliver our programmes to students which includes apprentices.

Website https://www.ucem.ac.uk/ Telephone 0800 019 9697 Location UNIVERSITY OF ESTATE MANAGEMENT
HORIZONS
60 QUEENS ROAD
READING
RG1 4BS
United Kingdom

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