The Student Recruitment Manager is in charge of delivering the strategy to support the business’ growth, focusing on targets achievement. The role involves directly managing a student recruitment team, working closely with team members to support performance and service level. The Student Recruitment Manager is responsible to contribute to the development of the recruitment strategy based on market insights, competitor analysis and enrolment trends, to increase domestic and internation sales, meet targets, improve profit margins and develop their customer base, through the development of an account

Key purpose of the role

• To support the Head of Student Recruitment to deliver the recruitment plan.
• To submit accurate and detailed weekly reports to the Head of Student Recruitment.
• To meet recruitment targets aligned to the sales objectives and Key Performance Indicators (KPIs) for the London school.
• To maintain agents’ relationships, proactively turning prospects and opportunities into enrolments;
• To regularly liaise with the Info Centre based in Headquarters;
• To manage the London School scholarship processes;
• To manage the short courses leads and translate them in conversion;
• To manage the Salesforce queue;
• To manage the AOL applications;
• To maintain an excellent applicants’ journey from the inquiry stage, through to enrolment and to the registration;
• To build relationships with external businesses of all sizes to facilitate new partnerships and to support a better establishment of the London school reputation;
• To collaborate with the wider School team and to support activities;
• To work closely with the Academic staff to keep a constant knowledge and understanding of the of programmes in order to be able to inform applicants, agents, other teams (Admissions, Communications and Career Services) and all other stakeholders involved and to train the team;
• To maintain an accurate record on the Customer Relationship Management system (CRM), updating opportunities, interventions and lead status;
• Utilise London school sales tools, to engage in social selling techniques and brand building;
• To support on open days and student recruitment fairs;
• To handle complaints efficiently and effectively.

Education and desirable skills

• Bachelor Degree
• Minimum 2 years of management experience
• Preferably 4 years of experience in similar roles within the higher education industry
• Familiar with HESA reports, Office for Students and UKVI
• Experienced in creating reports and database management
• Knowledge of Salesforce, the Microsoft package and Mac system
• Data-driven decision making
• Excellent written and spoken knowledge of the English language. Any other foreign language knowledge is a plus
• Personal skills: ability to work under pressure, flexibility to travel domestically or internationally, according to business needs, teamwork skills, commercial approach, organisation and attention to details
• Experience in working with target and to monitor the team and own performance.