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Student Recruitment Adviser (Milton Keynes), Milton Keynes

Client:

Location:

Milton Keynes, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

125b61b12728

Job Views:

3

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

Do you have a passion for delivering an exceptional level of customer service? If so, then we have fantastic opportunities available working as customer service professionals for a UK leading educational provider, The Open University.

On behalf of The Open University, we are actively recruiting for positions within the frontline Student Recruitment and Support teams in a contact centre environment. You will ensure an excellent level of service is provided to prospective and current students by providing key information and helping them make decisions about their learning.

Working hours: Full time (37 hours per week, between 8.00am – 6.30pm Mon to Fri)

Pay rate: £12.62ph

Working pattern: Hybrid working after training. Once initial training is complete, candidates will work from the office a minimum of 2 days per month.

Location: Milton Keynes, MK7 6AA

Training: A 7-week comprehensive training program will be provided.

Start Date: 2 groups starting on 2nd & 30th June

Duration: Until 30th September 2025

About the role

The role involves inbound call handling, supporting students through their study journey via calls, emails, letters, web-chat, and other communication channels. You will work with multiple systems and databases to maintain student and enquirer details, acting as a first point of contact to ensure accurate information and excellent service.

Training and ongoing support will be provided to build confidence and knowledge in the role.

Key responsibilities

• Provide information to enquirers and students regarding registration, funding, and general enquiries via calls and emails.
• Proactively transfer calls to specialized teams when needed.
• Navigate and respond to issues, applying policies and procedures appropriately.

Additional tasks

• Complete administrative tasks promptly.
• Update student records using university systems.
• Work as part of a team to meet service standards.
• Strive to exceed service expectations and deliver positive experiences.

Key Skills required

• Effective written and verbal communication skills.
• Proficient IT skills supporting student enquiries.
• Motivated self-starter with adaptability.
• Ability to work independently and collaboratively.
• Energetic and committed to excellence.

About Us and Our Client

As a flexible employee of Pertemps Recruitment Partnership Ltd, you join a leading independent recruitment agency committed to mutual trust and respect, aiming to fulfill and value each individual.