Join to apply for the Student Experience Manager role at London Business SchoolJoin to apply for the Student Experience Manager role at London Business SchoolGet AI-powered advice on this job and more exclusive features.Are you passionate about delivering a world-class experience for our MBA students?London Business School are thrilled to be looking for a collaborative Student Experience Manager, One-year MBA, to join Degree Education on a permanent basis. The Student Experience Manager will support the overall MBA student experience with focus on successful delivery and support of the new One-year MBA programme and its students. You will be responsible for the design and delivery of MBA1Y specific elements of the programme as well as working alongside the wider MBA team to support and deliver on shared programme activities.The Student Experience Manager will deliver high quality processes and programme elements as well as professional, knowledgeable and timely information to all programme team members and students in key decision-points throughout the programme.Main ResponsibilitiesAct as a dedicated point of contact for the One-year MBA class as well as being the point of contact for One-year MBA within the MBA team.Guide the student journey and provide knowledgeable information and insight to support the student experience throughout the programme, including the information and support through key student decision-points and times of personal challenge.Work independently for the One-year MBA with the wider MBA team of Student Experience Managers and Senior Managers to develop and deliver a programme of targeted inclusive student activities, to ensure relationship building within the One-year MBA cohort and amongst the MBA programme as a whole.Work with the MBA Programme Delivery Manager and Senior Manager (communications) to deliver information as needed in a student-friendly format.Act as a point of contact for students who are seeking support and help either in academic or personal issues and understanding when to make additional School services aware of different situations in order to fully support the student, responding to student welfare issues and providing pastoral care and/or referrals to other sources of guidance or counselling.Who we are looking forExcellent stakeholder engagement skills with experience of managing a large range of different stakeholders.Experience of using software related to own team or department to extract, analyse and report on data. Microsoft Office Suite – and in particular Microsoft Excel – competency requiredSound understanding of the wider School’s offerings and those of competitors.Sound project management skills.Excellent organisational skills and meticulous attention to detail.Strong analytical and problem solving skills.Demonstrable knowledge of business education and/or relevant sector.Events and higher education experience desirableWhy London Business SchoolLondon Business School; a global and vibrant business community based in two of the world’s most dynamic cities, London and Dubai. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location.What you can expect from usGenerous annual leave of 27 days plus extra between Christmas and New YearGenerous pension package, 14.5% employer contribution (in return for employee enrolment and contribution)Free onsite gym and swimming poolAmazing range of professional development to support your career pathEnhanced cycle to work schemeWellbeing offering to support your physical, mental and financial healthUp to 5 days paid emergency leave for staff who have caring responsibilities for a family member, dependent or friend who is ill.At London Business School, we support Smart Working - a hybrid approach designed to help you achieve a healthy work-life balance while delivering the best outcomes for your role and the needs of our customers. All roles require a minimum of two days on campus each week to foster a vibrant, collaborative community.For this role specifically, you will be expected to be on campus at least 3 days per week, being flexible for ad-hoc events too.We operate with ‘core hours’ – 10:00-15:00 – to maximise opportunities for connection and collaboration across teams during the working day. Outside of these hours, you may still be required for meetings or collaboration based on your role and customer needs. Additionally, we offer Protected Time - a flexible, one-hour slot, within the working week dedicated to your learning and development, wellbeing, or focused, quiet workOur commitment to driving inclusion and belongingWe are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large. We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applyingPlease note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.Closing date: 7th August 2025Seniority levelSeniority levelAssociateEmployment typeEmployment typeFull-timeJob functionJob functionAdministrative, Customer Service, and Project ManagementIndustriesHigher EducationReferrals increase your chances of interviewing at London Business School by 2xGet notified about new Experience Manager jobs in City Of London, England, United Kingdom.Director, Customer Experience & Learning and DevelopmentLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 2 days agoRegional Director of Customer ExperienceLondon, England, United Kingdom 2 days agoLondon, England, United Kingdom 1 month agoHead of Guest Experience Manager - St. Pancras London, Autograph CollectionLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 5 days agoLondon, England, United Kingdom 2 weeks agoDeputy Practice Manager (progression to Practice Manager)London, England, United Kingdom 3 days agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 3 days agoLondon, England, United Kingdom 4 days agoManager, Customer Enablement (London, United Kingdom)London, England, United Kingdom 2 days agoGreater London, England, United Kingdom 1 day agoSenior Retail Experience & Execution ManagerChertsey, England, United Kingdom 1 day agoLondon, England, United Kingdom 1 month agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 5 days agoChief Business Improvement and Technology OfficerLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 2 weeks agoHead of Digital Development and OperationsHammersmith, England, United Kingdom 2 days agoLeatherhead, England, United Kingdom 3 weeks agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 3 weeks agoGreater London, England, United Kingdom 1 month agoLondon, England, United Kingdom 2 weeks agoWe’re unlocking community knowledge in a new way. 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