We’re looking for an experienced Product Manager – Delivery & Installation Services to lead the design, optimisation, and operations of Joybuy’s integrated delivery and installation business across Europe. This role focuses on enhancing the last-mile and in-home service experience through systematic design, cross-functional collaboration, and continuous improvement initiatives. What You’ll Do Own the end-to-end product lifecycle for delivery and installation services — from business planning and product design to system optimisation and operations management. Develop and implement service models for brand-authorised delivery and installation, ensuring alignment with market needs, local regulations, and partner standards. Oversee front-end operations , collaborating with procurement, sales, and brand teams to optimise service quality, promotional strategies, and fulfilment coordination. Work cross-functionally with supply chain, logistics, customer service, and IT to enhance service efficiency, scalability, and customer satisfaction. Analyse customer and partner feedback to drive iterative improvements and strengthen Joybuy’s competitiveness in Europe.

What You’ll Bring Proven experience in delivery, installation, or service product management , ideally within e-commerce or logistics. Deep understanding of last-mile delivery and in-home installation operations in the UK/EU market. Strong ability to translate operational challenges into scalable product and system solutions . Excellent communication and collaboration skills in English and Chinese , with experience in cross-cultural environments. Customer-obsessed, data-driven, and results-oriented with strong ownership and adaptability in fast-paced settings.

Why Join Joybuy? Drive the development of integrated delivery and installation solutions shaping Joybuy’s customer experience across Europe. Collaborate with cross-functional and international teams committed to operational excellence. Opportunity to make a strategic impact in transforming last-mile and in-home service standards in the e-commerce industry.