Company Description UM Education, founded in 2018, focuses on providing a holistic education experience for international students in the UK. With a commitment to student well-being and academic success, UM Education ensures that every aspect of a student's time in the UK is meaningful and enjoyable. The institution is AEGIS (Gold) and BSA accredited, reflecting its dedication to high standards in student care. About the Role: UM Education is seeking a dedicated International Student Assistant to support our students as they adapt to life and study in the UK. This full-time hybrid role combines on-site interaction with flexible remote work. You’ll play a key role in providing day-to-day support, ensuring students feel safe, confident, and cared for during their educational journey. Key Responsibilities: Assist international students with daily tasks and personal support needs Help facilitate a smooth transition into UK academic and social life Communicate regularly with students and their families Collaborate with internal teams and external partners Uphold safeguarding protocols and ensure student well-being Who You Are: Fluent in English and Mandarin (verbal and written) Experienced in student support , customer service, or similar roles Knowledgeable about the UK education system and safeguarding practices A strong communicator with cross-cultural sensitivity Able to work both independently and as part of a team Flexible and adaptable — we work around student and client schedules