Head Waiter/Waitress
9 Days Old
Food & Drink Studio
is a playground for the curious, the creative, and the culinary-obsessed. Nestled on the third floor of our iconic Piccadilly store, this is where world-class chefs meet passionate food lovers for unforgettable masterclasses, live demos, and hands-on experiences. From crafting cocktails to cooking classics, it’s a space where playing with food is not just allowed — Want to find out more? Visit
3rd Floor at Fortnum & Mason Fortnum & Mason are looking for an exceptional Head Waiter/Waitress to join our unique team at our beautiful Flagship store in Piccadilly at our Food and Drink Studio. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer. Why Work For Us: Competitive hourly rate + paid overtime
Discretionary annual bonus (up to 5% of salary)
Up to 40% store and restaurant discounts
Subsidised staff restaurant using Fortnum’s ingredients
28 days holiday + a day off for your birthday and 5 extra wellbeing days off
Matched pension scheme and career development opportunities
Annual staff party and incredible gifts after 5 years
What You'll Do: Act as an ambassador for the brand, being a welcoming first point of contact for customers, clients and guests on the 3rd floor
Keep a close eye on the look & feel of the space, ensuring that is represents us in the best and most engaging way
Oversee the day-to-day upkeep of the space, ensuring storage spaces are tidy and equipment is ready for service.
Oversee the operational delivery of events, delivering service to an exceptionally high standard
Act as a host, welcoming guests to the space, speaking about the Studio or interviewing talent or chefs, where required
Suggest ways in which we can elevate experiences
Possess a strong understanding of the Fortnum & Mason brand and its history, and speak passionately about them to our customers and guests
Support the Food & Drink Studio Event and Operations Managers with developing Standard Operating Procedures (SOPs) for all event types
Attend weekly team meetings and retail briefing meeting where required
Act as first initial point of contact for issues regarding customer complaints & updating the complaint/feedback tracker accordingly, escalating to the Food & Drink Studio Events Managers for support where needed
What We're Looking For: Create and deliver an extraordinary customer experience, with impeccable hospitality service
Demonstrate a good understanding, passion & knowledge of Fortnum’s brand values, products and services
Sound knowledge of the experiences we offer, including upcoming programme of events & private packages – enabling you to confidently talk and engage with customers
Ensure impeccable presentation in all working areas and personal presentation.
Respond effectively to customer complaints & ensure follow up action is taken to prevent reoccurrence
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.
In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
- Location:
- City Of Westminster
- Job Type:
- FullTime
- Category:
- Null
