General Manager (Student Accommodation)

Location: Leeds

Owned by CPP Investments, Nido Living is a best-in-class real estate investment and operating platform focused on purpose-built student accommodation (PBSA). Nido delivers the best customer experience by creating and maintaining communities that place resident wellbeing and safety at their centre. Please refer to the website for further information on Nido .
The General Manager is responsible for the operational performance and management of the residence. The role will include liaising with the central teams at Head Office, the asset management team and building relationships with our residents, universities, contractors, suppliers, agencies and other stakeholders.
The General Manager will lead their team to deliver on the operational plan for their residence, as approved within the annual budget. Their residence must live up to the high brand standards that Nido Living aspires to.
Day to day management of the residence team, including Resident Ambassadors, agency Team and contractors working within the building, supporting their learning and development.
# Ensure team is knowledgeable of competition and latest marketing trends in the UK student housing sector.
# Assist the Systems team with the management of the property management system, ensuring all data entered by the team is correct and viable.
# Manage housekeeping operations to ensure that the site always remains presentable.
# Proving relevant housing allowance information and relevant procedures associated with UK housing regulations.
# Full understanding of UK housing tenancy law including long term and short-term contracts.
# Ensure all check in and check out procedures are followed as per UK housing regulations.

Ensure that reporting and monitoring structures are in place to identify accidents, incidents, behaviour, and activities which may be detrimental to Nido and its reputation and promptly instigate corrective plans.
# Ensure that the building and processes are compliant with UK housing regulations and all other relevant local and national legislation and regulations for all operational matters.
# Ensure that all statutory testing is carried out and recorded correctly.

Financial
# Implement cost management and revenue-generating initiatives to enhance operations where possible.
# Administration of service charge costs and reconciliation of all service charges including all landlords' areas.
# Ensure prompt collection of all sums due from residents and effectively manage all arrears and bad debt.
# Reconcile accounts against bank statements.
# A proven track record of managing a building.
# Experience with local rental regulations.
# Excellent command of both spoken and written English.
# Flexible and adaptable to deal with various stakeholders and situations.
# Apply